Industrial Reman LLC
LIMITED
COMPONENT WARRANTY
Industrial Reman LLC warrants that it will replace, repair, or
refund at its sole option, any remanufactured component, which is defective in
material or workmanship, per the component model warranty allowed. This
warranty is limited to the first retail purchaser of the remanufactured
transmission ("the Purchaser"). This warranty covers remanufactured
components installed in their proper applications for which they were intended.
This warranty is limited to defects in workmanship and material furnished by Industrial
Reman LLC, and is not an unconditional guarantee against all hazards or
failures (see Exclusions and Limitations to Limited Warranty and Electrical
System Requirements).
If it is
determined that a remanufactured component or part furnished by Industrial
Reman LLC, is defective in workmanship or material, Industrial Reman LLC, will allow
a labor allowance (some restrictions apply, see
Warranty Labor Allowance). The labor allowance shall be credited to Purchaser
only upon a determination that a remanufactured component or a part supplied by
Industrial Reman LLC is defective in material or workmanship. The limited
warranty period begins on the original date of sale to the retail Purchaser. In
the event a replacement remanufactured component is provided to the Purchaser,
the warranty period does not start over on the date the Purchaser is supplied
with the replacement. The warranty period runs from the original date of sale to
the Purchaser and is not extended by supply of a replacement.
The above limited warranty is void and
will not apply in the event the Purchaser does not follow the vehicle
manufacturer's instruction or
in any way abuses the vehicle. In the event that
any provision of this warranty should be or become invalid or unenforceable because of any laws or court action, the
remaining terms and conditions hereof shall remain in full force and effect.
EXCLUSIONS AND LIMITATIONS TO LIMITED WARRANTY
This Limited Warranty does not warrant against and does not
cover damage or loss due to the following:
1. Misuse, maintenance,
neglect, abuse, vandalism or abnormal operation.
2. Defective or improper installation.
3. Environmental
conditions, overheating or freeze cracks.
4. Lack
of lubricants or fluids.
5. Cooling
system and lines not replaced.
6. Failures
to components or parts not furnished by Industrial Reman LLC or otherwise
approved by Industrial Reman LLC for installation, or components or
parts
unsuitable for use with a warranted remanufactured component or part.
7. Abnormal
wear and tear or use of a remanufactured component or part from which it was
originally intended or a change from original application.
8. Damage
as a result from the failure of a separate system component.
ELECTRICAL
SYSTEM REQUIREMENTS
All of our components with electric over
air, or electric over hydraulic solenoids have been tested and passed
inspection. All sensors have been
adjusted to their proper factory settings and should not be tampered with
unless approved by Industrial Reman LLC.
In the event that a malfunction of the component occurs, that we deem
electrical in nature, we may require replacement of any one or all of the
batteries, computer, wiring harness and shifter. Any trouble codes present on the vehicle that
correlate with the component or component systems must be fixed upon
installation. If any codes exist on the vehicle they must be rectified before
any troubleshooting of our component will occur.
TRANSFER
CASE / DROP BOX ENGAGMENT SLEEVE EXCLUSION
All dog clutch / lock-up type assemblies
are adjusted to the manufacturers recommended setting. They are all tested for
proper engagement & disengagement under normal operating conditions at the
suggested p.s.i. from the manufacturer.
Pneumatic or Hydraulically engaged dog clutches, or any part of the dog
clutch / lock-up assembly, necessary for its function, are excluded from any
type of warranty.
SUNK COSTS
This Limited Warranty
does not cover or provide credit for the following: Replacement fluids or other substances; towing charges,
vehicle rental, or other substitute transportation; diagnostic time, labor (except
as set forth herein) or service call;
gaskets or other parts or items associated
with but not included with this limited warranty; transportation charges
or lodging; loss of time, income,
sales or profits; loss of the use of
vehicle; telephone calls or communication expense; lift, truck or storage fees; replacement of hoses or
maintenance items; routine or regularly required maintenance; injury or death to persons or damage or destruction of
property; or, consequential, incidental or
punitive damages.
CONDITIONS
TO COVERAGE
This Limited Warranty is subject to the conditions
set forth below. Failure to comply with these conditions will void this Limited Warranty.
1. The Purchaser
must follow the claims procedure described when making a claim or this warranty will be void and of no force and effect.
2. A
remanufactured component or part that is furnished as a replacement under this Limited Warranty for a remanufactured component or part found to be
defective is warranted only for the unexpired warranty period remaining on the original defective remanufactured
component or part.
3. This warranty is limited to one replacement component during the warranty period.
4. This Limited Warranty is of no force or effect while any
payments for remanufactured components
or parts remain outstanding.
WARRANTY
UNIT LABOR ALLOWANCE
A labor allowance may be
issued upon request at Industrial
Reman LLC’s discretion. A labor allowance will only be issued in the warranty
period. Industrial Reman LLC may supply the Purchaser with a replacement, remanufactured component, or require a return of the
original component for inspection and repair. In order
to receive a labor allowance, the Purchaser must have first contacted Industrial Reman LLC to notify us
of the claim. Industrial Reman LLC must have been contacted prior to the removal of the transmission that
is allegedly defective. Upon receiving the allegedly defective
transmission, Industrial Reman LLC will inspect, analyze and determine the reason
for failure. Valid
reasons for an allowance to be issued include
remanufacturing error, part failure, and
torque converter failure. Installer, wrong application or other (no problem found) claims will not receive labor allowance. In addition, Industrial Reman
LLC reserves the right to bill the
purchaser for any installation damage, abuse or contamination. Labor allowance credits will be given pursuant
to the following schedule:
LABOR
ALLOWANCE
Industrial Reman
LLC per hour @ $100 with a cap of $3000 per transmission. Allowance
will be determined on a machine basis.
No other labor allowance
credit shall be provided by Industrial Reman LLC other than as specified
above.
WARRANTY CLAIM PROCEDURE
In the event that your remanufactured
component doesn't initially perform properly, the
following procedure must be
followed:
1. Contact Industrial Reman LLC
immediately and notify us of any performance issue.
2. Intentionally running a component
with an issue can cause excessive hard part damage and will void the warranty
3. At
this time, a technician will begin to troubleshoot the alleged
performance issue with the Purchaser.
All troubleshooting from this point forward must be
approved by
Industrial Reman LLC.
4. If
the issue cannot be rectified arrangements will be made to replace, repair, or
refund that unit at our discretion. There
will be no charge at this time for a
replacement.
5. When
the alleged failed unit is returned and analyzed, the failure will be
identified. If the unit did not fail due to remanufacturing workmanship, or
the repair
was possible while originally installed, the Purchaser will be
invoiced for the cost of the replacement unit or the cost to overhaul the original
unit back to
reman condition and any labor allowance will be void.
6. Drain all fluids from the unit and prepare the shipment in the
same manner in which it was received.
7. Call
Industrial Reman LLC and arrangements will be made to pick up your part or component.
If you have any questions or concerns regarding this limited
warranty please contact Industrial Reman LLC during normal business hours
Monday through Friday 8:00 a.m. to 5:00 p.m. at 1.502.969.4464.